Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order TypeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does the shipping cost?

The shipping price is calculated based on weight coefficient of each item. 

FREE SHIPPING FOR ORIGINALS & LIMITED EDITIONS. 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals and limited editions is free within the continental United States. For international shipping, please contact us for a quote.

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

(Please note these are only examples and not actual shipping prices according to weight)

When will I recieve my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns / Exchanges / Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order? 

Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

How long does it take to process a refund? 

Processing a refund can take up to 7-10 business days. 

How do I return my package? 

For a refund or replacement, please contact us here.

Who to contact? 

You can reach out at any time by sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We stand behind our products 100%. We are confident in the quality and reliability of our products. If for any reason you are not satisfied with your art, you may return it within 30 days for a full refund of the print’s purchase price. We will replace your print free of charge if there is any defect in the paper or if it has been damaged during shipping. Return any item within 30 days of purchase for a refund of the price of your print. We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential. Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week. If the piece was damaged during shipment, please call or email us as soon as possible. We will notify the carrier who will arrange to pick up the damaged item. Shipping carriers generally ask that you leave the item out along with the shipping box and all packing materials. We will give you the date that the package will be picked up - typically the next day. You needn't be home for that pickup. We will reprint your order and email you a new tracking number. Tracking numbers will be automatically emailed once your order has shipped. Email notifications are also sent to customers who plan to pick up their order in our studio. If you have any questions please contact me at orwickarts@gmail.com

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Every print produced is made one at a time and meticulously inspected to ensure the best possible output. Once the work is printed and allowed to dry for at least 24 hours a protective UV sealer is applied, the sealer also gives a satin finish adding richness and depth to the final image.

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Michael Orwick Arts

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